Shipping & Returns
Shipping Method Region Shipping Time
(Business Days Estimation )
Flat Rate Shipping In United States, 7 - 10 days (unless online only items - see below)
WHAT IS ITEM PROCESSING TIME?
After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time approximately 7 business days; however, it can also be affected by the item's stock status. If your order includes popular items experiencing stock availability issues, the order can take between 5-10 business days to process.
EXCLUSIVELY ONLINE ONLY ITEMS: may take 7-14 business days to get to our store. This means we order in your desired items and takes a little longer to ship out. Please keep in mind the shipping time frame with these items when ordering.
• Certain items are prohibited by some shipping carriers. If your order contains these items for the shipping carrier you selected, we will re-route your order via another carrier to ensure it arrives safely. This may require additional shipping time.
• All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only.
• Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.
• It can take a few days following order shipment before the Tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again later.
14 Day Exchange Policy
Online purchases made through RUBOOBOUTIQUE.COM and in store are valid for exchange or credit within 14 days from the ship/purchase date. Merchandise returned to the store will be eligible for exchange or store credit towards the next purchase. Items must be returned unwashed, unworn, undamaged and with tags attached. Jewelry (excluding earrings and body piercings) must be in its original packaging. All returned items must be accompanied by the original return form and customs documents (if applicable).
GIFT CARDS, E-GIFT CERTIFICATES, COSMETICS, UNDERWEAR, SELECT LINGERIE, SELECT SWIMWEAR, EARRINGS, BODY PIERCINGS, AND ONLINE SALE ITEMS MARKED “FINAL SALE” MAY NOT BE RETURNED OR EXCHANGED.
Please contact us at Contact page as soon as possible. We will endeavor to provide the best service possible to resolve any issue.
Out of stock
It is entirely possible that the items become out of stock during the order processing stage. In such situations, our after-sale team will contact the customer and offer specific solutions. Customers have the right to request a refund (covering the product value and the shipping fee) in the event of not receiving any email notification.
Missing items or wrong items
Customers are able to obtain a partial refund in the event of missing items or incorrectly shipped items. A reshipping service will be arranged in either event. A partial refund will be offered in the event of accessories being unavailable for reshipping. Please ensure you open the parcel and verify the contents carefully before signing for the package.